If you find yourself answering the same questions over and over, if you spending too much time replying to general emails coming in through your general company email address, VO Secretary real-time email support service is an outsourced customer support solution that will manage your customers' email and web-form inquiries quickly and efficiently. Live VO Secretary eReps are standing by, 24 hours a day, to provide personalized and immediate responses to your customers’ email. VO Secretary helps you to achieve better customer experience, which will not only strengthen your brand, but also increase revenues.

Create “FAQ Answer files” for each of your products or services and VO Secretary eReps can easily switch between them, choosing the correct response based on criteria set out by your company. When an email comes in, the eReps can choose either a response or gain immediate access to a common knowledge base to provide clear, consistent, and complete answers. This significantly reduces costs and increases the speed and accuracy of the response.