Inbound telemarketing allows you to walk away from your office, without thinking or worrying about your business...knowing that your calls are being answered promptly, professionally, and courteously. Inbound telemarketing streamlines your customer communication and sales process. As communication technology continues to evolve there is one fact that will never change. People will always need to speak to people.

Companies now recognize that outsourcing their call handling can be easier than having an in-house call centre whilst also offering greater flexibility and cost savings. Here at VO Secretary we can offer you measurable customer contact 24 hours daily and ensure all enquiries are serviced by trained intelligent teleservice specialists. Missed calls result in lost business. Your missed calls also strengthen your competition's business. These prospects are going to continue calling until one of your competition provides them with the service or product they need. Your company can't afford to miss a call. Inbound telemarketing is a professional, inexpensive solution. This frees you to concentrate on your core business.

VO Secretary inbound call center is capable of handling any call volume, for both short-form and long-form infomercial formats. VO Secretary uses proven scheduling, staffing and personnel management systems to ensure each incoming call is processed quickly and accurately. We constantly monitor call flow and make adjustments to complex call projection models, providing our customers with the most cost-efficient staffing and scheduling solutions. It is our top priority that you do not miss any calls. After all, a missed call is a missed opportunity!

If you need some help around the office, if you are tired of being interrupted by phone calls and inquiries that you don’t have time to deal with, VO Secretary telephone answering services enable our operators to answer your calls just like a receptionist would at a large company. Your customers or clients dial your business phone number (either local or toll-free), and a highly trained operator answers the call with your defined answer phrase. Your customers won't even realize they have reached a telephone answering service! We handle your calls in the manner you describe. We can even screen your calls and transfer urgent or important ones to your home office, while diverting or taking messages from other callers, allowing you to focus on running your business. VO Secretary telephone answering service and Virtual Office solution can save you time and money!

Your efficient handling of Mission-critical customer calls is crucial to the success of your business. Critical or urgent calls require specific call handling experts and expertise to deliver information fast and accurately. VO Secretary will collect caller information, address the issue they are experiencing, and get that caller in touch with the correct On-Call representative. Once the caller is connected, messages are forwarded by email, directly to your Inbox.

VO Secretary takes great care in understanding your business needs and building a solution that will maximize the level of customer service you provide for your customers. Our customer service programs are designed to make our call center a direct extension of your business. We will exceed your customer’s expectations, building the quality of your brand and your overall level of customer satisfaction.

VO Secretary enables your customers to place an order by simply calling a toll free number – included as a value added service to you. We can handle any call volume and any size of product catalog, from a single product to large catalog order taking.

Our well-trained call center agents are certified Order Taking specialists before they ever take a call for you. This means that there is always a sales focus to every call that comes into the call center. We strongly believe that you must capitalize on every possible sales opportunity for your direct marketing campaign or online initiative in order to be a success. It is our mission to increase the percentage of calls that convert to sales, without sacrificing the purchase experience of the caller. Our web-enabled call center terminals enable our call center agents to enter your caller’s orders through your existing e-Commerce website, streamlining your sales and fulfillment reporting channels. If you do not have an existing e-Commerce page, we’ll build one for you to allow for the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house. In addition, our order taking agents can answer any FAQs as well as “up sell” potential customers by using the VO Secretary expert system. VO Secretary realizes that trust is the basis of any good business relationship. You and your customers can take comfort in our proven live order taking services and securely deliver that order information to you or your fulfillment house.